Hoover Spares in association with eSpares, our authorized and appointed Internet web agent,
are committed to protecting your privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection Act 1998). We collect information about
you for 2 reasons: firstly, to process your order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have given us your consent. We will give
you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order via our online
catalogue includes:
- Your name
- Address
- Phone number
- Email address
- Credit/debit card details
This information is already stored on our internal systems and our website simply verifies you
as a customer of Hoover Spares (and their associated trading brands). We will never collect sensitive
information about you without your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly. The personal information that we
hold will be held securely in accordance with our internal security policy and the law. We will
not transfer your information outside the EEA (European Economic Area). We may use
technology to track the patterns of behaviour of visitors to our site. If you have any
questions/comments about privacy, you should email us at privacy@hooverspares.com.
Customer Information
On certain pages of the Hoover Spares website we collect information about whether you choose to
register to receive communications from us. The following are the types of personal information
collected so that we can send you requested newsletters and emails on special promotions:
We may use the information you have submitted to occasionally inform you of important
changes to the Hoover Spares website/s. Such addresses are not used for any other purpose and are
not shared with outside parties.
When you place an order we need to know your Name, e-mail address, delivery address, credit
or debit card number and the card's expiry date. This allows us to process and fulfil your orders
and to notify you of the status of your order. We may also ask for your telephone number which
enables us or our contractor to contact you urgently if there is a problem with your order.
Your Consent
By submitting your information to Hoover Spares in association with eSpares, our authorized and appointed Internet web agent,
you consent to the collection and use of this information
by Hoover Spares and its Service Provider. If we decide to change our privacy policy, we will post those
changes on this page so that you are aware of what information we collect, how we use it and
under what circumstances we disclose it.
Data Security
We have designed our site to protect the information we collect online from unauthorised access.
We safeguard your private information by implementing the appropriate physical, electronic and
managerial procedures necessary to protect your privacy. To further protect your security, we
also take the reasonable steps to verify your identity before granting access to your personal
profile or making data changes. We are committed to protecting your privacy and have security
measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
Hoover Spares in association with eSpares, our authorized and appointed Internet web agent, does not sell,
trade or rent your personal information to others. To better tailor our
services to our customers' needs, we use non-identifying and aggregate information to help us
make decisions on how to improve Hoover Spares. We also share this generic information with our
advertisers and other interested, reputable parties with whom we have established a formal
business relationship. For example, we may tell advertisers which areas of the site have received
the most customer traffic overall, or more specifically, how many customer types have visited
certain pages. However, we do not disclose the identifying information of individual customers
with advertisers. We also do not use or share the personally identifiable information submitted
to us by any other means without providing our customers the choice to opt-out or otherwise
bar such unrelated uses.
Cookies
Cookies are pieces of information left in the settings of your web browser to identify your
computer to a website when you return. Whenever a website welcomes you and tailors data
to your specifications, it is reading a cookie left in your browser and identifying information
you may have registered during previous visits, such as your viewing preferences.
International Privacy
The above privacy statement may not be applicable in all countries of Hoover Spares visitors or
registered community users, as security policies may vary according to the individual
Internet laws in each host country.