You have the right to cancel your order within 7 days after the date of delivery. You must notify us by phone
of your intention to cancel within this time. After notification we will issue you a returns
notification number that you must quote on the paperwork when returning the goods.
Should you wish to return or exchange any item you will need to contact our
Customer Services Department first, as there are occasions when it
may be unnecessary for you to be inconvenienced by sending an item back.
If you've placed an order by mistake, or wish to cancel your order for any reason, again please
contact our Customer Services Department as soon as possible.
Items that are not returnable
- Items not returned in the condition they were received
- Items that have obvious signs of use
- Items that are returned more than 14 days after returns authorisation
- Unwanted items that were delivered more than 7 days ago
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Returns Authorisation
No returns will be accepted without prior authorisation, this authorisation number must
be clearly included with the returned item without defacing or damaging the item or its packaging -
please do not write directly on the item's package.
Items without a returns authorisation cannot be accepted and may be disposed of.
Once a return authorisation is issued the goods must be received by our returns department
within 14 days. We are unable to accept returned items after this time.
To obtain a returns authorisation please contact our Customer Services
Department.
CUSTOMER SERVICES
0870 216 0100
Monday - Saturday
9AM - 6PM
email: click here
For full terms and conditions click here.
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Faulty or Damaged Items
If you received a faulty or damaged item please contact our Customer Services
Department on the number above or by using the online form.
We will arrange a returns authorisation and either a replacement part or full refund once the goods
have been received and inspected. If you would like to exchange an item for a different one, please
notify customer services when applying for a returns authorisation.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our
warehouse.
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How and when refunds are processed
We'll notify you via e-mail of your refund once we've received and processed the returned item,
and we'll issue a refund in the same form of payment originally used for the purchase within 3 to
5 business days of our receiving your return. (If you paid by cheque, it will take longer for you to
receive the refund.)
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How refunds are calculated
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and
the refund authorised only after a full inspection of the goods by our Returns department to check
for completeness and correct product return.
- Unwanted goods received back complete as NEW and unused and in original box and packaging including
all accessories (gift vouchers, free gifts if any) and in a resaleable condition: You will be
refunded the full invoice amount less cost of delivery.
- Goods received back in damaged or otherwise not resaleable condition: We are unable to accept
these back under the above terms and you will need to arrange for the goods to be re-delivered at your own cost.
Please note: that if a part is ordered incorrectly or you change your mind after the item has been despatched,
a re-stocking fee of 25% plus postage will be deducted from any refund issued. This does not affect your
statutory rights.
For full terms and conditions click here.
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Where to send your returns
Once your return has been authorised by one of our customer services team, please send your
returns to the address below.
Do not return goods without an authorisation number as they cannot be accepted and
may be disposed of.
eSpares returns
21 Chelsea Wharf
15 Lots Road
Chelsea
London
SW10 0QJ
You can contact one of our customer services team using either the email or telephone number below.
If contact is made by email please allow up to 24hrs for a response
CUSTOMER SERVICES
0870 216 0100
Monday - Saturday
9AM - 6PM
email: click here
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