Thank you for shopping with Hoover Spares. You can browse through the terms & conditions of this site
by using our quick-finder menu to take you straight to the section you need.
By ordering a product with Hoover Spares, you accept the content of these Terms & Conditions.
Hoover Spares reserves the right to change these terms and conditions at any time and it is your
responsibilty to check regularly before ordering.
This does not affect your statutory rights.
Before You Order
Product Specifications and Suitability
Hoover Spares shall not be held responsible for the accuracy of any advice given regarding
the suitability or otherwise of any part/s required for the repair of an appliance.
Published product details, specifications and suitability information is the best available
at the time, usually provided by the product's manufacturer.
Manufacturer's names are used for reference only. Use of these names does not always imply that the product/s are actually made by them.
Technical Items
Where a manufacturer offers a guarantee on a product, this may be conditional on repairs being performed
by a qualified electrician. Please ensure that you have read your product's manual and
warranty conditions before attempting to install a part or otherwise repair your appliance.
Hoover Spares can not be held responsible if the appliance is damaged or your warranty is voided.
Availability / Estimated Delivery Times
We do our best to ensure availability of all our products and endeavour to supply all
parts within the quoted time frame (usually 3-5 days). If there is a delay or problem
and we are not able to supply the product to you within the quoted time frame we will
inform you of this and the product will be despatched as soon as it is available.
If you have ordered multiple parts then all available parts will be despatched
immediately and the delayed part will be sent under seperate cover. You will not be
charged for this seperate delivery.
Items that are advertised as Special Order are non stock items that need to be
ordered specially from the manufacturer. These items will usually be despatched within
7-10 days but can take up to 28 days, or longer for some manufacturers/parts, to become available.
We will keep you informed of your order progress and estimated delivery date.
Occasionally we find ourselves having to cancel and withdraw an item because it is
obsolete, discontinued or otherwise unavailable. In these circumstances we will inform
you immediately and offer you an alternative if one is available.
If a delay has occured and you are unable to wait any items that have not yet
been despatched can be cancelled without penalty by contacting our
customer services department.
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Payment
Payment over the Internet can be made by Visa, Visa Electron, Mastercard, Switch or Solo cards.
Alternatively, you can pay by cheque or postal order. Please note that if you
choose to pay by cheque, your order will not be dispatched until the cheque has
been cleared by your bank. If you choose to pay by postal order, your order
will be dispatched upon receipt of payment.
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT)
at UK rates. It may be necessary to adjust the prices in the event of an
increase in VAT rates, or as a result of an international price increase.
Customers are entitled to a full refund if this is not acceptable.
Due to the nature of the clearing system, your credit card payment WILL
be taken at the point of ordering. If a problem in supply should occur we will, of course,
be happy to make a refund as appropriate.
Charges will appear on your bank statement as "ESPARES LTD"
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Delivery
Most items will be delivered using Royal Mail but some expensive, bulky and/or fragile products will be shipped via special delivery or private courier.
If you haven't received your items within 10 working days of the date of despatch, they can be declared "lost in transit" and we will arrange a replacement order.
At this time Hoover Spares only delivers to UK addresses.
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Cancellations & Returns
Cancellations
Orders may be cancelled at any time before they are despatched for a full refund.
If the item has already been despatched then please see below for our returns policy.
Returns
Returns will only be accepted for credit or refund with a RETURNS AUTHORISATION NUMBER,
and may be subject to a 25% re-stocking charge. The Customer will be responsible for the cost of
returning items, unless agreed otherwise beforehand. Any item returned to us without this
reference will be considered unsolicited mail, and destroyed.
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Goods returned as unwanted must be returned to us in perfect condition, with all applicable packaging intact.
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If we agree to accept an item back, it must be sent to us by the most economical method possible. We will
not refund any postage costs, unless agreed in writing beforehand.
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If you wish to return an item you must request a RETURNS AUTHORISATION NUMBER within 7 days
of receipt of goods by contacting our customer services department.
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Once a RETURNS AUTHORISATION NUMBER is issued it is valid for 14 days. If we do not receive
the goods within this period the authorisation will be cancelled and you will need to contact
customer services to request another.
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A restocking fee of 25% may be applicable, if this is the case you will be informed when
your returns authorisation is issued.
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Consider the Environment
Hoover Spares is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
Hoover Spares will take back on a new-for-old basis any old appliance from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:
Recycling Department
eSpares Limited
21 Chelsea Wharf
15 Lots Road
London SW10 0QJ
You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.
For more information about recycling please go to our Recycling page.
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Privacy, Copyright and Disclaimer
Our success is based on the strong traditions of quality, value for money and a
genuine care for our customers. We will never sell or pass on your name and
address to any other organisations. Your details are confidential and you will
never receive unsolicited mail as a result of ordering from Hoover Spares.
Hoover Spares maintains a strict privacy policy in full accordance with the Data Protection Act 1998,
the full details of which are available here.
All rights, including copyright, in the content of these Hoover Spares web pages are
owned and controlled for these purposes by eSpares Ltd. In accessing the
Hoover Spares web pages, you agree that you may only download the content for your
own individual and non-commercial use. You are not permitted to copy,
broadcast, download, store, transmit, show or play in public, adapt or change
in any way the content of these Hoover Spares pages for any other purpose whatsoever,
in any medium, without the prior written permission of eSpares Ltd.
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Questions?
If you have any further questions regarding our Terms and Conditions, our
Customer Services Department is available
via email or on the telephone and will be happy to assist.
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